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ICT
consultancy
support
services
technician
service
Support ServicesOffering support services is a vital element in providing a complete ICT solution. Delta recognises the need to deliver specific tailored training and support solutions to education. |
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As ICT now forms a fundamental part of the school curriculum, ICT Co-ordinators and teaching staff are more dependent than ever before on the schools ICT facility. It is essential that your ICT users feel confident that their systems have the ability meet the demands placed upon them, however, there will be occasions when systems fail, whether it be hardware breakdown or software malfunction. It is therefore crucial that you choose a supplier with a proven track record in supporting ICT for education. Delta Microsystems Limited have such a track record, we support thousands of computers and systems in schools. We offer a varied selection of Service Level Agreements. These SLA's can be to support hardware, systems software and applications software.
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As well as SLA's covering the support and maintenance of equipment, we strongly recommend that training be purchased with every networked system. It is essential that ICT co-ordinators have a basic understanding of how the network, associated software and peripherals operate and function. Our training will provide the ICT co-ordinators all the necessary information to carry out all the routine system management duties and assist our helpdesk in ascertaining the nature of support issues if and when they arise.
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